Summit Industrial Products

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Summit Customer Care

At Summit, we know that our product is only as good as the customer service that backs it up. When you buy Summit products, your success becomes our priority. We have a dedicated team of customer service representatives, but all of the employees at Summit’s offices in Tyler, Texas are focused on the success and full support of our products.

We recognize our people as the strength and foundation of our company's continued success. Our service commitment to you is to provide each of our employees with the necessary equipment, expertise, technical support and training to enable them to give you a quick and sensitive response to your request, needs, and challenges.

Whether it’s finding the right application, the right product, oil analysis, cross-over assistance, compatibility, or any other need, we’re here to support your purchase of, or interest in, our products. When you call us, you get a real person on the phone (not an automated message) who will either answer your question or get you to someone who can.

Even as our business continues to grow on a global level, we maintain our focus on the individual customer and their needs. Summit was built as a family business and we hold the same beliefs in business as we do in our families – it’s about treating people well.

Our Customer Service Team

You can contact Summit and our customer service team by calling 800-749-5823 anytime Monday-Friday from 8 a.m. - 5 p.m. CT.

  • Sherry Wooten
  • Duffie Monroe
  • Geana Lyon
  • Katrina  Hackett
  • Rose  Spencer

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ISO 9001

Summit Industrial Products first received its ISO 9002 certification in January of 1996, demonstrating a commitment to quality assurance and performance monitoring. ISO 9000 certification is an international quality standard that addresses a comprehensive list of business elements, including management responsibility, order processing, purchasing, process control, traceability, handling of non-conforming product, and internal auditing. Our present ISO 9001:2008 certification is proof of our continuing quality commitment to our customers.

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ISO 14001

Summit is committed to protecting the environment, the health and safety of our employees, customers and communities where we work and live. We recognize that through integrating sound environmental health, and safety management practices into all aspects of our business ... we can offer innovative products and services while conserving and enhancing resources for future generations.

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NSF ISO 21469

ISO 21469 specifies hygiene requirements for the formulation, manufacture, use and handling of lubricants, which may come into contact with products during manufacturing or processing. The international standard applies to lubricants intended for use in food production, as well as cosmetic, pharmaceutical and animal feed industries. NSF ISO 21469 Certification by an independent, third party provides Summit with a means to obtain international acceptance for their products.